TERMS AND CONDITIONS
Each order is considered as an explicit acceptance of the general terms and conditions set by the buyer.
Company details , seller
The website & webshop Floorissimo.com is owned by:
Chaussée d'Aalbeke 284 b
T: +32 (0)56 843 450
The company is a textile company that produces high-end rugs.
Article 1: General provisions
The e-commerce website Limited Edition, a company incorporated under Belgian law the registered office of which is located at Chaussée d'Aalbeke 284 b, 7700 Mouscron registered with the Crossroads Bank for Enterprises under number BE0412.872.481, offers its customers the possibility to buy the products from its online store.
These General Terms and Conditions ("Terms and Conditions") apply to any order placed by a visitor to our site ("Customer"). When placing an order via the Floorissimo webshop, the Customer must expressly accept these Terms and Conditions, with which he agrees to the applicability of these Terms and Conditions, to the exclusion of all other terms and conditions. Additional terms and conditions of the Client are excluded, unless they have been accepted in advance, in writing and explicitly by Floorissimo.
Article 2: Price
All prices mentioned are expressed in EURO, always including VAT and all other taxes or duties that the Customer is obliged to pay.
The item price of the smallest available size is always displayed. When the desired size is indicated, the corresponding price will be displayed.
If delivery, reservation or administrative costs are charged, this will be stated separately.
The Customer can also always consult the delivery costs on the site at the time of delivery & shipment
The quotation of price relates exclusively to the articles as it is described verbatim. The accompanying photos are intended to be decorative/informative and may contain elements that are not included in the price
Article 3: Offer
Despite the fact that the e-commerce website is composed with the greatest possible care, it is still possible that the information offered is incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the offer are not binding on Cocono. Cocono is only bound by an obligation of means with regard to the correctness and completeness of the information offered. Cocono is in no way liable in the event of manifest material errors, typesetting or printing errors.
If the Customer has specific questions about e.g. sizes, color, fit, availability, delivery time or delivery method, we ask the Customer to contact us in advance via email@example.com or by telephone on 0032(0)56843450.
The offer is always valid as long as the stock lasts and can be adjusted or withdrawn at any time by Cocono. Cocono cannot be held liable for the non-availability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
Our webshop offers you articles that we also present to our customers at our head-office in Mouscron. If an item selected by you in the web-shop is simultaneously selected by a customer at the head-office, we reserve the right to continue to serve the customer. However, we hope - because of our large offer - to exclude this as much as possible and to be able to serve all our customers as we wish. If this does occur, we will contact you so that you can - if you wish - revise the order. You will of course be refunded immediately for the respective items.
'Cocono' tries to depict the articles as faithfully as possible. Keep in mind, however, that factors such as a computer screen, ambient light, etc., especially in the color, may show small deviations from reality.
Artikel 4: Online purchases
The ordering process via Cocono is as follows:
Select the desired product and add it to the shopping cart.
Press the 'Order' button and your login details will be requested
If you are not yet registered, you can provide your choice of delivery and address details by creating an account.
Press the 'go to pay' button, after which selection of the desired payment method will be asked to confirm the order.
Press the icon of your desired payment method to process the payment via a secure connection.
After ordering Floorissimo will send out an order confirmation by e-mail, check here your spam as well, because sometimes our e-mails are seen as advertising.
If the products are in stock, a second e-mail will be sent when the shop has dispatched your order, so you will also receive a tracking link.
The Customer has the choice between the following payment methods:
by Credit card
by Mobile Pay
Floorissimo does not charge any costs for the use of the aforementioned payment methods.
Floorissimo is entitled to refuse an order as a result of a serious shortcoming of the Customer with regard to orders in which the Customer is involved and whether there is a suspicion of fraud.
Article 5: Delivery and execution of the agreement
Your order will be shipped on average within three working days after receipt of your payment unless otherwise reported. However, we are not responsible for delays from our suppliers. In the event of an abnormal delay in the delivery period as a result of force majeure or other unforeseen circumstances, either at our premises or at the premises of the suppliers, we will inform the Customer immediately, including information about the updated delivery period.
We are not liable for any damage, loss or other problems during shipment. We are doing our utmost to prevent these possible problems.
Please make sure that you provide us with your data fully and correctly, incorrect delivery addresses are the responsibility of the Customer and may give rise to additional costs that are at the expense of the Customer.
If the Customer requests a method of delivery that differs from that used by us, any additional costs shall be charged to the Customer.
The risks of loss of and damage to the goods are transferred to the Customer at the time of delivery. However, if the Customer fails to comply with its contractual obligations, the risk of loss of and damage to the products shall pass to the Customer at the time when the delivery should have taken place without any breach of obligations on the part of the Customer.
Products are delivered in the Benelux and the rates can be found at delivery and shipping.
Customers may cancel free of charge if, for any reason, goods cannot be delivered within 30 days of the conclusion of the contract, in accordance with Article VI.43 of the Economic Law Code.
Any visible damage and/or qualitative shortcoming of an article or other shortcoming in the delivery must be reported by the Client to Floorissimo without delay and within 2 days.
Article 6: Retention of title
The delivered items remain the exclusive property of Floorissimo until the moment of full payment by the Client.
The Client undertakes, if necessary, to inform third parties of the retention of title of Floorissimo, e.g. to any person who may attach the items that have not yet been fully paid for.
Article 7: Right of withdrawal / return
The provisions of this article only apply to Customers who purchase items online from Floorissimo in their capacity as consumers.
The Customer is entitled to withdraw from the agreement without giving any reason within a period of 14 calendar days. He is free to provide additional information to us in order to improve our services.
The withdrawal period shall expire 14 calendar days from the day on which the physical possession of the goods takes place, either on the day on which the Customer or on behalf of a third party other than the carrier and indicated by the Customer.
In order to exercise the right of withdrawal, the Customer must e-mail Cocono at firstname.lastname@example.org.
and thus inform us by means of an unequivocal statement of its decision to withdraw from the contract. The Customer does not need to request a standard form for this, but can simply send a short e-mail.
In order to comply with the withdrawal period, the Customer must send his notice regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.
The Client must return or hand over the goods to Floorissimo without delay, but in any case no later than 14 calendar days after the day on which he has notified Floorissimo of his decision to revoke the agreement. The Customer is on time if he returns the goods within this period of 14 calendar days.
The goods purchased online, for which you wish to exercise the right of withdrawal, may also be returned to the shop (with address: Chaussée d'Aalbeke 284 b, 7700 Mouscron, Belgium.
The direct costs of returning the goods shall be borne by the Customer.
The Customer is requested to return the articles in their original condition and packaging, with all accessories supplied, and instructions for use. If the value of the returned product is reduced in any way, Floorissimo reserves the right to hold the Customer liable and to claim compensation for any diminished value of the goods resulting from the Customer's use of the goods beyond what is necessary to determine the nature, characteristics and operation of the goods.
All returned articles are carefully examined. The basic principle here is that the consumer may only inspect the article as he would be allowed to do in a shop. Returned items may be appropriate but may not have been used. When an article is impaired by the use of the Client, this will be charged to the Client.
If the Client revokes the agreement, Floorissimo will refund all payments received from the Client up to that moment, excluding the delivery costs paid, to the Client within a maximum of 14 calendar days after Floorissimo has been informed of the Client's decision to revoke the agreement. In the case of sales contracts, Floorissimo will wait until he has received back all the goods, whichever time comes first.
Floorissimo shall reimburse the Customer using the same means of payment with which the Customer has carried out the original transaction, unless this is not possible for technical reasons.
Article 8: Warranty
Under the Act of 21 September 2004 on the protection of consumers in respect of the sale of consumer goods, consumers have legal rights. This legal warranty is valid from the date of delivery to the first owner. Any commercial guarantee does not affect these rights.
In the event of questions, remarks or complaints, the customer can contact Cocono at any time via e-mail email@example.com or via telephone 0032(0)56843450. Cocono will process the client's request as soon as reasonably possible and will contact the client concerned. If the question, remark or complaint relates to the guarantee, in principle the manufacturer/producer must be involved, so that the handling of the request or complaint can take longer.
Article 9: Penalties for non-payment
Without prejudice to the exercise of other rights available to Cocono, in the event of non-payment or late payment, the Client is due, by operation of law and without notice, an interest of 10% per annum on the amount not paid. In addition, the Customer shall be liable by operation of law and without notice to pay a fixed indemnity of 10% of the amount concerned, with a minimum of 25 euros per invoice.
Without prejudice to the foregoing, Floorissimo reserves the right to take back the items that are not (fully) paid for.
Article 10: Privacy
Floorissimo respects the Belgian law of 8 December 1992 on the protection of private life in the processing of personal data.
During a visit to the site, 'cookies' may be placed on the hard disk of your computer. A cookie is a text file that a website's server places in your computer's browser or on your mobile device when you consult a website. Cookies cannot be used to identify individuals, a cookie can only identify a machine.
You can set your internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Please note that certain graphic elements may not appear correctly, or that you will not be able to use certain applications.
Article 12: Damage to validity - failure to act
If any provision of these Terms is held to be invalid, illegal or void, the validity, legality and applicability of the other provisions shall not be affected in any way.
Failure by Floorissimo at any time to enforce any of the rights listed in these Terms and Conditions, or to exercise any right thereunder, shall never be construed as a waiver of such provision and shall never affect the validity of these rights.
Article 13: Amendment of conditions
These Conditions are supplemented by other conditions explicitly referred to, and the general terms and conditions of sale of Floorissimo. In case of contradiction, these Conditions shall prevail.
Article 14: Evidence
The Customer accepts that electronic communications and backups may serve as evidence.
Article 15: Intellectual property
You can always consult the website 'Cocono'; Cocono.com. External commercial use of this website and its data is only permitted with written permission. Nothing on this webpage may be copied, stored and/or distributed for commercial purposes without the written permission of Floorissimo. 'Floorissimo' is not responsible for external websites and social media to which she may be linked.
Article 16: Applicable law - Disputes
Of course, we always hope that all our customers are 100% satisfied.
We will do everything we can to deal with your complaint within 7 days.
All agreements we enter into with our customers, regardless of their place of residence, are governed exclusively by Belgian law. The courts of the district Dendermonde are authorized to take cognizance of all disputes, or at the discretion of Floorissimo, any other court competent according to the rules of the Judicial Code. If, for reasons of international law, another law does apply, the interpretation of the present general terms and conditions will be based first and foremost on the Belgian Law on Market Practices and Consumer Protection